chantillylace web store FAQ section

What if I have a problem and want to cancel my order

Provided your order has not been shipped, you may cancel your order at any time. Orders that have already shipped, may not be cancelled.

All new goods come with a 30 day return policy. Provided the item is returned in New Unopened condition, we will refund your money minus shipping fees and a 15% restocking fee. Used goods are purchased as is, and are not refundable.

Once you place an order, the shopping cart will show your order has been placed, and you will receive an email telling you that your order has been placed. You will receive a tracking number once your item has been shipped.

Most of our orders are shipped within 2 days of you placing the order, however, you have a choice in the shipping process. Depending what method of shipping you choose, we can expedite your order.

Simply email us and we will add the item/s to your order, provided they have not shipped yet. We will charge you for additional shipping fees that are appropriate.

You will never become part of a mailing list, or experience spam because of us. Your personal data is not stored on our servers, and is handled by google checkout, which is secure. We truly value our customers and will protect their privacy at all times.

If you receive the item and it is significantly different from what you were led to believe you were purchasing, email us and we will supply you with a return code, and refund your money, once we have received the item and inspected it. Shipping fees are not refundable.

No, we do not ship to a p.o. box address, as we require proof of receipt via signature, and to keep down on credit card fraud.